Case Management
Case Management is a service offered to help patients in need better navigate their everyday lives.
Case Managers (also known as Social Workers, Qualified Mental Health Specialists, or Community Support Persons) are trained to help connect patients with the appropriate resources in their communities to make sure that their basic living needs are met.
What is Case Management?
Case Management is a comprehensive process of planning, coordinating care, and advocating for a patient to make sure their health needs are met. Through communicating available resources and promoting safety and quality of care, Case Managers can help patients live their best lives.
How to be seen by a Case Manager?
If you need help with mental health or substance use, Signature Health will put you on the right path by completing an initial assessment. During this session, we will discuss your needs and past medical and mental health history. Our intake specialist will also discuss our available services and recommend next steps, including assigning you to a Case Manager if needed.
Case Management Services Offered
At Signature Health, our Case Managers provide a full spectrum of support services to patients including:
- Help finding and securing affordable housing
- Assistance with basic food needs
- Help finding clothing
- Help with life skills such as budgeting or transportation needs
- Assistance applying for benefits such as Medicare, Medicaid, Social Security Income (SSI), Social Security Disability (SSD), SNAP (food stamps), etc.
- Help obtaining a medical or dental visit
- Symptom monitoring
- School support for children
- Help with parenting skills
- And more
How do I make an appointment?
Please call any of our offices to schedule an appointment:
- Ashtabula - (440) 992-8552
- Willoughby - (440) 953-9999
- Maple Heights - (216) 663-6100
- Beachwood - (216) 831-6466
- Painesville - (440) 853-1501
- Lakewood - (216) 766-6080
Click here for walk-in hours and availability.
For new patient assessment appointments, you can also schedule by:
- Live chatting a member of our patient services team during business hours
- Completing our online registration and picking your visit date/time (right now, this is only available for telehealth assessments, or if you want to come in person to Ashtabula or Beachwood)
For more information about services offered at each location, please refer to our locations page.
What insurance do you accept?
Signature Health accepts:
- Medicaid
- Traditional Medicare
- Some Medicare Advantage plans
For patients without insurance, we offer a sliding fee scale program for those who qualify. This means payment is based on your income and household size. We can also help get new patients set up with Medicaid.
See a full list of accepted insurances.