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Appointments

3 Ways to Schedule a New Patient Assessment

1. Call during business hours

2. Live chat during business hours

3. Schedule online anytime (currently only available for telehealth or in-person appointments at our Ashtabula or Beachwood locations)

Schedule Online Call 440-578-8200

New Patients

Welcome to Signature Health! Thank you for trusting us with your care. 

To establish mental health or addiction recovery care, the first step is completing a 90-minute assessment. These appointments are typically scheduled in advance, or we offer walk-in slots Monday through Friday.

Please bring the following to your first appointment:

  1. ID 
  2. Insurance card 
  3. Social Security number of the patient (yourself, your child, or the person you are a guardian of)
  4. Custody or guardianship documents (if applicable)
  5. A current list of medications

If you do not have insurance, please also bring:

  1. Proof of household income to apply for our sliding fee scale. This can include your last 2-3 pay stubs, bank statement, SSI Award Letter, or letter of support if no other proof is available.
  2. Proof of residency (where you live) which can be a piece of government-issued mail (cell phone bill, utility bill, bank statement, etc.)

If you don’t have any of these items, please let us know.

Referring a Patient?

If you work at an agency, hospital, school or other organization and would like to refer a patient, visit our referrals page for more information.

Accepted Insurances

For patients without insurance, we offer a sliding fee scale program for those who qualify. This means payment is based on your income and household size. We can also help new patients get set up with Medicaid. Private insurance is accepted only in some cases when patients receive grant-supported sexual and reproductive health services.

Check-In Process

To save time on the day of your appointment, you can complete the pre-check-in process using MyChart, up to two days in advance.

All behavioral health patients are asked to complete the BASIS-24 assessment, every few months. This is a 24-question tool that helps you and your provider know if we are helping you feel better.

For in-person appointments, check in at the desk. For telehealth visits, learn more here

Locations

Outpatient community health centers available in:

Each location offers mental health, addiction recovery, primary care and pharmacy services for patients of all ages. 

Take the First Step and Schedule Your New Patient Assessment

If you'd like to schedule a new patient assessment, either in-person or virtually, you can schedule the appointment using our online form*, by calling 440-578-8200 or live chatting one of our patient services team members during business hours. 

 

*Online scheduling is currently only available for telehealth or in-person Ashtabula and Beachwood appointments.

Schedule Online